We genuinely want your experience at Epica to be delightful. That should mean a fast and easy shopping experience along with the opportunity to order and customize products that are otherwise impossible to find. At Epica, we are proud to offer a “no questions asked” money back guarantee for returns and exchanges:
If for any reason you discover your purchase is not what you had in mind, you may exchange it, upgrade it, downsize it, or return it for a full refund of the purchase price less the shipping charges within four full weeks of purchase*. It's that easy.
Simply return the product to the address on our contact us page, with attention to Returns Department, along with a note explaining what you would like to do and your original invoice. Keep in mind the important exclusions noted below.
A note about Epica leather: All genuine leather products are made from animal hides which have slight differences that we believe adds to the uniqueness of our journals and albums. Scars and blemishes are quite common on any leather hide and, depending on the size of the journal or album, are more or less likely to be present. These are considered normal features of our products.
We encourage anyone to try one first, risk-free before purchasing larger quantities. This guarantee excludes orders for more than two (2) pieces as well as all volume, bulk, special orders, custom orders or wholesale transactions. Personalized orders of any kind are not eligible for return. These excluded transactions cannot be exchanged or refunded.
Epica Journals and Photo Albums are designed and handcrafted to last a lifetime! And over 20 years of experience is what our customers benefit from, providing a peace of mind befitting your Epica purchase. Our confidence in our artisans and their creations is such that we can back up our beliefs with a Limited Lifetime Warranty against defects related to materials and workmanship of all handmade Epica Journals and Photo Albums purchased online at epica.com, including personalized and custom orders. There are two specific product features that are covered by this warranty – the very features that distinguish Epica from all others – the binding and the cover (leather or other material). If either fails to perform under normal use, Epica will repair or replace your product at our discretion upon review of photos submitted or by inspection of the product, if necessary. Of course, normal use would exclude taking your journal along on a 6-month journey in the Amazon jungle (or any similar wet & oppressively humid or dry environment), or dropping your album from the top shelf of your library (both of which have been reported by Epica customers). You should feel comfortable knowing that your Epica product has been crafted to last beyond your generation. If either the cover of your Epica handmade journal or album fails to perform (ex. frayed or loose corners, separation of end papers from covers) or if the binding (pages) become separated from each other or from the spine, this limited lifetime warranty will apply with repair or replacement of your product with one that is similar (if your original purchase has been discontinued). Send a description of the defect along with photos to show details to firstname.lastname@example.org Be sure to include your name so we can look up the original specifications of your product.