We genuinely want your experience at Epica to be delightful. That should mean a fast and easy shopping experience along with the opportunity to order and customize products that are otherwise impossible to find. At Epica, we are proud to offer a “no questions asked” money back guarantee:
If for any reason you discover your purchase is not what you had in mind, you may exchange it, upgrade it, downsize it, or return it for a full refund of the purchase price less the shipping charges within four full weeks of purchase*. It's that easy.
Simply return the product to the address on our contact us page, with attention to Returns Department, along with a note explaining what you would like to do and your original invoice. Only items that have been personalized, embossed or custom ordered for you or your company are not eligible for return or exchange.
We encourage anyone to try one first risk free before purchasing larger orders. This guarantee excludes: any individual orders over five (5) pieces as well as all volume, bulk, special orders, custom orders or wholesale transactions. Personalized orders of any kind are not eligible for return. These excluded transactions cannot be exchanged or refunded.